Refund Policy
Lifetime Support Warranty
We offer lifetime support for all products ordered from us. If you are not satisfied with your product in anyway, simply contact us and we guarantee we will resolve all of your concerns. Any of the following concerns will be resolved by us:
- Length adjustments
- Tightness adjustments
- Custom fixing
- And more
If your custom product has been damaged during shipping, please contact us and let us know and we will address the problem for you.
No Refunds
As this is a custom tailoring company, each custom product is tailored to each unique client and cannot be of value to any other clients. Therefore, we do not offer refunds or returns. Once the item begins its manufacturing process, it may not be refunded or returned. However, as mentioned, you will have unlimited time and number of fixes for any issues you might have with your product. If you wish to cancel your order, you must contact and let us know within 24 hours of your purchase. If the manufacturing of your product has not yet begun, your order may be eligible for a refund.
eGift Card Refunds
The amount that is unused in the eGift Card can be refunded. If the eGift Card has an amount of $100.00 and was never used by the client, then all $100.00 may be refunded. However, if $75.00 was spent to make a purchase, leaving only $25.00 remaining, only the $25.00 can be refunded out of the $100.00.
To Contact us, please call us at 734-658-0016 or email us at info@yourjohncreations.com. You may also send us a message in Contact Us - Support page.